Job specification “We empower brands to win, with positive and responsible creative.” We are a purpose led creative business that uses powerful brand shaping thinking to solve problems and realise ambitions more sustainably, one project at a time. As a B Corp agency we create responsibly, through strong principles and a vibrant, inclusive creative culture. We have embedded the Sustainable Marketing Compass and the principles of B Corp into our business, and this supports our strategic thinking and culture. Our values: Learning – We are always learning Agility - We embrace challenges with agility & decisiveness Integrity - We consciously do the right thing for people and the planet Thoughtful - Being thoughtful and fair enables better collaboration Diversity - We respect every voice in the room Determination – We hold steadfast in the face of adversity, and we are a force for good. Job role: Senior Account Manager Reporting to: Account Director Department: Client Services Location: Hybrid / Leeds Salary: £40,000 - £45,000 per annum About the job: The Senior Account Manager is a client-centric, project-driven role responsible for delivering successful campaigns and driving client growth while meeting financial targets. This position involves fostering strong relationships with clients, suppliers, and colleagues at The Onlii. You’ll likely lead a team of account handlers, ensuring client expectations are consistently exceeded within deadlines and budgets. As a senior member of the team, your behavior and tone have a significant impact on those around you. It’s essential to continuously develop leadership skills, make decisive decisions, follow through on commitments, and communicate thoughtfully and respectfully. Key Responsibilities: Client and Project Management Serve as the main point of contact for clients, ensuring smooth project delivery. Write and deliver detailed briefs for the Creative and Artwork teams. Lead client meetings and presentations, capturing key actions and proposing solutions. Internal Communication and Insights Regularly engage with colleagues to understand business challenges and identify opportunities for improvement. Proactively suggest ways to enhance The Onlii’s positive impact and reduce clients’ environmental footprints. Business Growth and Networking Visit clients in the UK and internationally to strengthen relationships. Represent The Onlii on LinkedIn through posting and engagement. Attend networking events and use your pro-bono allowance to support impactful projects. Collaborate with the Client Director to forecast finances and pursue new business aligned with company strategy. Leadership and Team Development Lead performance reviews and provide feedback for the Client Services team in alignment with company values. Check in with team members across the business, offering support as needed. Embody the company’s values both professionally and personally. Personal Growth Commit to continuous learning through reading, podcasts, and online courses. Master all business software used by The Onlii (e.g., Harvest, Breathe HR, Mailchimp). Team Development & Mentorship: Build, lead, and inspire a high-performing team, fostering a culture of growth, learning, and inclusivity. Identify skills gaps and implement development plans, providing coaching and mentorship. Equity, Equality, Diversity, and Inclusion (EEDI) At The Onlii, we are committed to fostering a culture that values equity, embraces diversity, and ensures inclusion across all levels of our organization. As a fundamental part of this role, you will: Actively contribute to an environment that respects and includes every voice. Recognize and address unconscious bias in decision-making and interactions. Promote inclusive practices and champion equitable opportunities in all aspects of your work. Support and uphold The Onlii’s commitment to EEDI principles, ensuring that these values are reflected in both your personal actions and team culture. Person specification: Skills Desirable Skills: Experience in a B Corp Certified or purpose-driven organisation Essential Skills Exceptional communication and interpersonal skills, with the ability to influence and collaborate across departments Proficient in MS365 applications. Strong negotiation and financial acumen. Exceptional interpersonal skills, with the ability to manage relationships across levels. Active listener with a talent for asking the right questions. Self-starter, proactive, and works effectively with minimal supervision. Solid understanding of marketing principles. Strong leadership and team management skills, aligned with company values. Excellent problem-solving abilities, with the capacity to make decisive decisions under pressure. Highly organized, able to prioritize tasks and goals efficiently. Skilled at overseeing projects from inception to post-project reviews. Tech-savvy and quick to learn new tools and software. Empathetic and approachable. Experience A minimum of 6 years of combined experience in roles as an Account Manager and Senior Account Manager. Proven track record of growing accounts and businesses. Managing domestic and international clients. Contributing to successful pitches. Effectively managing and leading teams or departments. Thriving in high-pressure problem-solving scenarios. Attitude At The Onlii, our values are more than wordsthey define who we are and how we show up every day. We expect every team member to embody the following attitudes: Curious and Growth-Oriented : You embrace learning as a lifelong journey, staying open to feedback, seeking new knowledge, and challenging yourself to grow both personally and professionally. Adaptable and Decisive : You face challenges with a positive mindset, balancing agility with thoughtful decision-making to overcome obstacles and deliver impactful results. Ethical and Responsible : You act with integrity, making decisions that prioritise people and the planet while staying true to your commitments. Collaborative and Fair : You are thoughtful in your interactions, valuing fairness and mutual respect to foster collaboration and build stronger relationships. Inclusive and Respectful : You actively listen to and include every voice, celebrating diversity as a source of strength and innovation. Resilient and Purpose-Driven : You are determined to succeed, showing resilience in the face of adversity and using your energy to create positive change for the team, clients, and the wider world. Personal situation Ability to work from Leeds a minimum of 2-3 per week. Willing and able to travel as required for client meetings and team sessions. Flexible to meet project demands, which may include occasional extended hours. United Nations Sustainability Goals (UN SDG’s): This role supports The Onlii’s commitment to 7 of the 17 UN SDGs, with a focus on Gender Equality, Decent Work and Economic Growth, Industry, Innovation and Infrastructure, Reduced Inequalities, Responsible Consumption and Production, Climate Action, and Partnerships for the Goals. Goals will be set within your PDR review / induction process, with specific targets against the UN SDG’s, that align with our business strategy.
